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Returns and Exchanges

 

Klub Nico Retail Return Policy  

We guarantee your satisfaction. If you are not completely happy with your purchase, you may return it within 15 days from the date in which you received the merchandise, given the following conditions:

Before returning an item you must obtain a return authorization number (RA). To receive a return authorization number please contact Klub Nico by  e-mail at sales@klubnico.com. Unauthorized returns will not be accepted.

All returned merchandise must be in the original box, unworn and in the same condition you received it in.

If the product is returned after 15 days, or it is not in the original packaging, Klub Nico will issue store credit to be used within one year.

No refunds, exchanges, or store credit will be offered on worn products. 

All sales are final on clearance items ending in .99.

If you use a promotion/voucher code on a purchase, and are unsatisfied with the merchandise, you may exchange for another item on www.KlubNico.com or you may return the merchandise to obtain store credit good for one year. This does not apply to shoes on clearance.  All sales are final on clearance items. 

It can take up to 20 days for returns to be processed upon receipt of the returned shoes.  A refund will then be credited back to your original method of payment, and will post approximately two days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.